ISP - Public Vs Private

Public Vs Private

Once again i am back to narrate my experience with two ISP providers one owned by the government and the other run by a private company.

The plans offered by the Governement company is really very good and the best available in the market. But the attitude of the customer care personnel and the installation staff is not really the best of experiences one can have.

Forgot to the mention about the extremely long delay in getting things done. To get a broadband connection you will have to first apply for the Landline wait for a minimum of atleast 30 to 45 days to get the line installed .."greasing lot of hands"(especially if you aren't native of that state) all the way. After that you apply for a broadband connection. Which again will be delayed by a variety of reasons including shortage of equipment, manpower. By the time you get your broadband it would have been 2 to 3 months.

Dont forget, any change of plans or any queries will be properly entertained when you go there in person, that kind of shows how good the telephonic customer care service works.

The only highlight among all the mess is that, they have the best speed available for your money at a cheaper cost.

Now lets look at my experience at the private provider.

When i enquired about their plans , they made a note of my address to make a feasibility study and took my contact number too. Next day someone did the feasibility study and updated me that i can get a connection.

The entire application filing and get the ground work down took around 1 hour. The asked me if i want the installation tomorow itself, but i told them i wanted it to be done after a week. They obliged. Installation took around 30 minutes. I suppose my line was already tuned to that speed. so right from the first day i was getting the speed i was supposed to get. Voila there it goes.

Within 3 days i got my connection (provided i had all the necessary papers ready, like address and ID proof) . Change of plans can be done over phone.

The most diasappointing aspect of this service is that, the plans are way too high.

Shall i say good service comes at a good cost.

My suggestion here would be to apply for the private connection and public one as well at the same time. use your private connection till you get your other connection. As cancelling the private service provider is real easy and mostly rentals are charged on a pro-rated basis(pay for the days that you use). Experience both of them, and let me know how was yours.